Mercedes Me® is a collection of services and features – available in four distinct packages – that makes your ownership experience smarter, safer, more convenient and more fun than ever before. Enjoy the base package, Mercedes Me® Connect, standard for five years with any new Mercedes-Benz.
It begins with Mercedes Me® Connect, the standard Mercedes Me® package that powers many of the features of Mercedes me. This is what allows you to start your car, lock your doors, or send an address to your navigation, all from the Mercedes Me app. Plus, you can easily connect with Roadside Assistance or send diagnostic data to your dealer. Services include:
The Mercedes Me® Secure package uses cutting edge technology to keep you safe inside your car, and informed when you’re not. So if you’re ever in an accident, someone is on the way, and if your vehicle is ever stolen, you’re the first to know. Services include:
At Mercedes-Benz, we know that time is the greatest luxury of all. With an Mercedes Me® Concierge package, you have your own personal assistant who can help you with dinner reservations, event tickets, travel arrangements, and more. And you can access them anytime using the i-button or the Mercedes me app. Services include:
The Mercedes Me® Entertain package makes driving your Mercedes-Benz even more enjoyable by providing a never-ending soundtrack to your ride. Choose from millions of stations, playlists, and podcasts from around the world, all searchable by location, genre, and name. Services include:
Mercedes Me is the ultimate ownership experience from Mercedes-Benz. Mercedes Me connect allows our drivers to utilize many of their free Mercedes Me® Connect features, including Remote Start, Lock/Unlock, Send2Benz, and Vehicle Monitoring – all from the Mercedes me app. Plus, you can log in to view your manuals, maintenance info, how-to videos, financial terms, and more. Discover more on Mercedes me, and sign up to get started.
How do I become a Mercedes Me® subscriber?
To subscribe to Mercedes Me® Connect, you must own a MY16 or later Mercedes-Benz equipped with Mercedes Me® hardware. For more information, stop by a Mercedes-Benz dealership for personal assistance.
How do I activate Mercedes Me®?
There are three options for activating your Mercedes Me® service:
If the system has been activated, the Mercedes Me® service button will light up for 5-10 seconds after the ignition has been turned on. This indicates that the buttons are functional. They will soon turn off and then light up again with the next ignition cycle.
Do I need Mercedes Me® to have a Mercedes me account?
No. Mercedes Me is free for everyone, regardless of your vehicle or Mercedes Me® account status. However, customers with Mercedes Me® Connect or Mercedes Me® Concierge will have access to additional features.
Do you need my credit card to activate Mercedes Me®?
You do not have to provide a credit card to activate Mercedes Me® Connect, the standard package that includes a wide range of remote access features, remote diagnostic test and numerous Mercedes-Benz Internet-based applications. All eligible MY16 or later MBUSA vehicles include Mercedes Me® Connect service standard for five years.
Where is the Mercedes Me® service available?
The service area coverage for vehicles sold and registered in the United States and Puerto Rico is limited to the 50 states, District of Columbia and Puerto Rico. When traveling from the U.S. to Canada or Mexico with your Mercedes-Benz vehicle, services may be limited or unavailable.
What do I do if I forget my PIN?
You can reset your PIN (Personal Identification Number) by pressing the i-Button in the vehicle or by calling the Mercedes Me® Response Center toll-free at 866-990-9007. You will be required to provide some account information in order to verify your identity.
How does Mercedes Me® Concierge work?
The Mercedes Me® Concierge service provides an extra measure of luxury and convenience with personal assistance available at the touch of a button or a phone call, 24 hours a day, seven days a week. Mercedes Me® Concierge allows you easy access to a broad range of personalized services. Requested services are fulfilled by a Concierge Specialist and billed directly to your credit card by the merchant involved in the transaction. The Concierge Specialist has access to your credit card on file and will verify your Mercedes Me® 4-digit PIN for security reasons.
What types of services are available through Mercedes Me® Concierge?
Mercedes Me® Concierge can provide a broad range of services including but not limited to:
Is Mercedes Me® Concierge available to me 24/7?
Yes. Mercedes Me® Concierge services are available 24/7 through the i-Button in your Mercedes-Benz or through the Mercedes me mobile app on your iPhone or Android device. And, you don’t have to be in your vehicle to use concierge services.
